Frequently Asked Questions (FAQ)

1. What kind of jewellery does Astra Hue offer?

Astra Hue offers carefully curated fashion and imitation jewellery designed to help you express your style and celebrate special moments without the luxury price tag.

2. Is your jewellery made of real gold or silver?

No. Astra Hue specializes in fashion and imitation jewellery. Our products are crafted using high-quality materials and finishes designed to provide an elegant look and feel.

3. Will the jewellery tarnish?

Like all fashion jewellery, the longevity of the finish depends on usage, storage, and exposure to water, perfumes, and chemicals. Following our Jewellery Care Guide will help maintain its appearance for longer.

4. How should I care for my jewellery?

To extend the life of your jewellery:

  • Keep it away from water and moisture.
  • Avoid contact with perfumes, lotions, and chemicals.
  • Store it in a cool, dry place.
  • Clean gently with a soft cloth after use.

For detailed instructions, please refer to our Jewellery Care Guide.

5. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery is available for select locations across India, subject to courier serviceability.

6. How long does delivery take?

Estimated delivery timelines are:

  • Metro Cities: 3–7 business days
  • Other Cities: 5–10 business days
  • Remote Areas: 7–14 business days

Delivery times may vary during sales, festivals, or unforeseen circumstances.

7. How can I track my order?

Once your order is shipped, tracking details will be shared via email, SMS, or WhatsApp.

8. Can I cancel my order?

Orders may be cancelled only before they are dispatched. Once shipped, cancellation requests cannot be accommodated.

Please contact us immediately at support@astrahue.com if you wish to cancel your order.

9. What if I receive a damaged product?

If you receive a damaged product, please email support@astrahue.com within 48 hours of delivery with photographs of the product and packaging.

After verification, we will arrange a replacement according to our Return & Exchange Policy.

10. What if I receive the wrong item?

In the unlikely event that you receive an incorrect product, please contact us within 48 hours of delivery. We will investigate and arrange a replacement if applicable.

11. Do you accept returns?

Due to hygiene and product protection reasons, we generally do not accept returns for change of mind or personal preferences.

Returns are only accepted for damaged, defective, or incorrect products, subject to policy terms.

12. How are refunds processed?

Approved refunds are credited to the original payment method and typically processed within 7–10 business days.

13. Can I exchange my jewellery?

Exchanges are available only for damaged, defective, or incorrect items, subject to verification and stock availability.

14. Do product colors exactly match the website images?

We strive to display products as accurately as possible. However, slight variations may occur due to lighting, photography, and screen settings.

15. Is my payment information secure?

Yes. All payments are processed through secure payment gateways. Astra Hue does not store your complete card or banking information.

16. Can I change my delivery address after placing an order?

Address changes can only be accommodated before the order is dispatched. Please contact us as soon as possible for assistance.

17. How can I contact Astra Hue?

We're always happy to help.

📧 Email: support@astrahue.com

Business Hours:
Monday – Saturday
10:00 AM – 6:00 PM IST