Shipping & Delivery

At Astra Hue, we are committed to delivering your orders safely and efficiently.

Order Processing

• Orders are typically processed within 1–3 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• During festive seasons, sales, or promotional events, processing times may be slightly longer.

Delivery Timeline

Estimated delivery timelines:

• Metro Cities: 3–7 business days
• Other Cities & Towns: 5–10 business days
• Remote Locations: 7–14 business days

Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment.

Astra Hue may offer free shipping promotions from time to time.

Order Tracking

Once your order is shipped, you will receive tracking details via email, SMS, or WhatsApp.

Delivery Attempts

Our courier partners will make up to three delivery attempts.

If delivery cannot be completed, the shipment may be returned to us.

Address Accuracy

Customers are responsible for providing complete and accurate delivery information.

Astra Hue shall not be responsible for delays or failed deliveries resulting from incorrect address details.

Lost Shipments

In the rare event that a shipment is lost in transit, we will investigate the matter with our logistics partner and provide an appropriate resolution.